Support

Stuck on something? You've got a few ways to reach us.

Email​

hello@metacaddie.app — for anything that needs a human reply: billing questions, account deletion, persistent bugs, accessibility issues, press, or anything else.

We aim to reply within one business day.

For privacy-specific requests (data export, account deletion), use privacy@1putthealth.com — same team, separate inbox so we don't lose track of regulator-time requests.

Common questions​

How do I cancel my subscription?​

Subscriptions are managed through Apple. Open Settings → [your name] → Subscriptions → Meta Caddie on your iPhone, then tap Cancel Subscription. Your access continues through the end of the current billing period.

My Apple Watch isn't detecting swings.​

Three things to check, in order:

1. Open Meta Caddie on the watch first. Detection needs the watch app in the foreground to record motion. Tap the app face on your watch before teeing off.
2. Re-run your range session. Settings → Apple Watch → Range Session. This rebuilds your personal detection profile from real swings — what onboarding does, but you can re-run it any time your swing changes.
3. Confirm your watch wrist is set correctly. Settings → Apple Watch → Watch Wrist must match the wrist you're playing with.

If detection is still off after all three, email us — we have a "swing trace export" mode (Developer Mode in Settings) that lets us debug your specific motion signature.

My round didn't save.​

Round data is stored locally first (so a flaky course wifi doesn't lose your card) and syncs to the cloud when the app reaches a connection. If a round looks missing after you get home, force a sync from Settings → Apple Watch → Force Sync and check again. If it still doesn't show up, email us with the date and course — we can recover from the local backup on your device.

How do I delete my account?​

Settings → Delete Account. A two-step confirmation in the app; on completion we remove your profile, round history, watch calibration, accepted rules, group/league/tournament memberships, and your Sign in with Apple link from Supabase. The deletion is immediate and cannot be undone. If the in-app flow ever fails, email privacy@1putthealth.com with the subject line "Delete my account" and we'll complete it manually.

Where do I report a bug?​

Two paths:

• Email us at hello@metacaddie.app with what happened, what you expected, and (if you can) a screenshot. Include the round date and hole number if it's a round-time bug.
• GitHub issues: github.com/1Putt-Health/meta-caddie/issues — for technical users who want to track the fix publicly.

What happens during the first 10 rounds?​

Meta Caddie's swing detection learns from your real play. After your onboarding range session, the first 10 rounds you complete silently refine your per-club detection thresholds — so by round 10 the engine is calibrated to your actual swing, not a generic baseline. Settings → Apple Watch shows your progress as Training N/10 until you're fully trained. Nothing about this changes how you play; it just gets more accurate over time.

See our privacy policy for exactly what data is uploaded during this window.

Useful links​

• User Guide — full app documentation
• Privacy Policy
• Terms of Service
• Get the app

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